Most of our items are well-liked as we only get less than 1% of the orders returned, but if you need to, any items can be returned within 45 days for easy exchange or full refund less shipping. Custom engraved gold & silver tags for roses can also be returned for exchange or refund.
return authorization number is required. If return or exchange
(free shipping back to you on exchanges) is needed just send items
with a note inside to the address below within 45 days of purchase.
107 S. Central St
Knoxville TN 37902
Shipping / Delivery
All shipments are guaranteed against breakage or loss/theft. We will take care of it if there are any problems.
USA shipping options:
Basic Shipping is usually Priority Mail 2 - 7 days
FREE for orders over $100 or $8 for orders under $100
2nd Day Air Fedex or UPS Mon - Fri delivery $19
Next Day Air Fedex or UPS Mon - Fri delivery $48
Saturday Delivery Fee by Fedex or UPS additional $15 - Available to Most Cities
We ship out orders Mon - Fri. Next Day Air and 2nd Day Air orders placed by around 4pm eastern will ship same day. Basic shipping orders placed by early morning will usually ship the same day.
Custom engraved gold and silver tags for roses are made right away and do not delay shipment.
We ship from Knoxville, Tennessee. We use priority mail for most basic shippings which takes usually around 3 days, but occasionally can have an extra delay by the post office so we say it takes "2 - 7 days"
Alaska, Hawaii and PO Boxes
We have free shipping to APO/FPO military addresses by Priority Mail for any size order as a military discount.
We usually ship to Alaska and Hawaii by Priority Mail which averages a week delivery time for $8 or FREE if order is over $100.
We can ship to PO Boxes, choose ground/mail shipping and we will ship by Priority Mail. Next Day Air and 2nd Day Air (Fedex and UPS) can't deliver to PO Boxes, except for some college campus PO boxes so use a street address for air shipping.
All prices are in US dollars. See the current currency conversion rates at www.XE.com
Payments can be made by Visa, MC, American Express, or Discover credit cards online or mail an international money order in US dollars (can get at most banks or post offices)
Important Note: International shipments may have customs duties / import taxes / VAT taxes etc which must be paid by the recipient at delivery. The amount of the taxes if any will depend on the destination country and the shipment value. International shipment times are averages and may vary based on the mail service, customs delays, etc.
- Global Priority Mail - Average 2 weeks $25
Canada - ExpressMail - Average 1 week $35
Other Countries - Global Priority Mail - Average 2 weeks $36
Other Countries - ExpressMail - Average 1 week $48
We are not able to ship jewelry or the flowers with precious metals
(gold, silver etc) due to their customs import laws. Items like
crystal roses are fine.
We can ship anonymously such as for a secret admirer, just mention it on the 'other special instructions' blank of checkout if this is needed.
Invoices with prices are not included in the packaging, except on international shipments where that information is needed for customs duties paperwork.
Payments can be made online with credit card or paypal.